CUSTOMER EXPERIENCE
CONSULTING
Services
Build a world class service foundation today to ensure YOUR successful journey with AN EXPERT and valued leader by your side.
THE DIFFERENCE
“Principal Consultant Bruce Breeden has decades of field service experience in operations, organization development, technology implementations, change leadership and knowing what it takes to make the numbers and lead an organization to success.”
SERVICE TOPICS ® is an exclusive service operations improvement program based on true and specialized experiences for the field service industry:
- Territory optimization to improve CSAT, operating margin, technician utilization and skills and ability to scale.
- Maximize customer interactions – Emotional intelligence to match emerging AI capabilities. Generate more customer referrals, leads and re-purchases.
- Develop effective service operations leadership to be coaches and lead technicians to be productive trusted advisors for your brand.
- Evaluate and implement enabling technology to reduce operating cost and retain top talent – Work Order automation, IOT/Remote diagnostics, AR/AI solutions.
Consulting, Field Service Technician at work
BRUCE BREEDEN
